Shipping & Delivery Policy - Orgi Treasure Mart

At Orgi Treasure Mart, we are committed to delivering your orders safely and efficiently. This Shipping & Delivery Policy explains our shipping process, delivery timelines, and related terms.

Business Information

Business Name: Orgi Treasure Mart

Address: Beltola AG office krishnapur, Guwahati -28

Website: www.orgi-treasuremart.in

1. Order Processing

Orders are processed after successful payment confirmation.
Most orders are processed within 1–3 business days.
Orders placed on Sundays or public holidays may be processed on the next working day.
During festivals, special sales, or high-demand periods, processing times may be slightly longer.

2. Shipping Coverage

We currently deliver across most locations in India through trusted courier and logistics partners.

📌 Delivery availability may vary depending on the customer's location and courier service coverage.

3. Delivery Timeline

Estimated delivery times are:

Location	Estimated Delivery Time
Assam & North East India	2–7 Business Days
Major Metro Cities	3–7 Business Days
Other Locations in India	4–10 Business Days
Remote Areas	5–15 Business Days

⚠️ Delivery timelines are estimates and may vary due to factors beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment.
We may offer free shipping on selected products, promotional campaigns, or orders above a specified value.
Shipping rates may vary depending on product weight, dimensions, and delivery location.

5. Order Tracking

Once your order is shipped:

A shipment confirmation message and/or email may be sent.
Tracking details will be provided whenever available.
Customers can use the tracking number to monitor delivery status through the courier partner's website.

6. Delivery Attempts

Our courier partners may make multiple delivery attempts.

⚠️ If delivery cannot be completed due to:

Incorrect address
Incorrect contact number
Customer unavailability
Refusal to accept delivery

the order may be returned to us and additional shipping charges may apply for re-dispatch.

7. Delayed Deliveries

While we strive to ensure timely delivery, delays may occur due to:

Weather conditions
Natural disasters
Transport disruptions
Government restrictions
Courier service issues
High seasonal demand

📌 Orgi Treasure Mart shall not be held liable for delays caused by circumstances beyond our reasonable control.

8. Damaged or Missing Items

If you receive:

A damaged package
A damaged product
An incomplete order
A missing item

please contact us within 48 hours of delivery with photographs or videos of the package and product.

We will investigate the issue and provide an appropriate resolution in accordance with our Refund & Return Policy.

9. Delivery Address Responsibility

Customers are responsible for providing:

Accurate delivery address
Correct PIN code
Valid contact number

⚠️ Orgi Treasure Mart will not be responsible for delivery failures caused by incorrect customer information.

10. Delivery Confirmation

An order shall be considered successfully delivered when:

The package is delivered to the address provided during checkout, and
Delivery is confirmed by the courier partner.

11. Changes to This Policy

Orgi Treasure Mart reserves the right to update or modify this Shipping & Delivery Policy at any time.

Any changes will be published on this page with an updated effective date.

12. Contact Us

Orgi Treasure Mart

📍 Beltola AG office krishnapur, Guwahati -28

🌐 Website: www.orgi-treasuremart.in

📧 Email: krishnafoodproduct18@gmail.com

📞 Phone: +91-8638299732