Refund, Return & Cancellation Policy

At Orgi Treasure Mart, customer satisfaction is our priority. This Refund, Return & Cancellation Policy explains the conditions under which orders may be cancelled, returned, or refunded.

Business Information

Business Name: Orgi Treasure Mart

Address: Beltola AG office krishnapur, Guwahati -28

Website: www.orgi-treasuremart.in

1. Order Cancellation

By Customer

Customers may request cancellation of an order:

• Before the order has been packed or dispatched.
• By contacting our customer support team.

Once an order has been dispatched, cancellation requests may not be accepted.

By Orgi Treasure Mart

We reserve the right to cancel any order due to:

• Product unavailability
• Incorrect pricing or product information
• Suspected fraudulent transactions
• Payment failure
• Violation of our Terms & Conditions

2. Return Eligibility

Customers may request a return if:

• The product received is damaged during transit.
• The wrong product was delivered.
• The product is defective upon arrival.
• The product is missing from the package.

To be eligible for a return:

• The request must be submitted within 7 days of delivery.
• The product must be unused and in its original packaging.
• Photos or videos of the product may be required for verification.

3. Non-Returnable & Non-Refundable Products

• Perishable food products
• Organic food items
• Traditional food products
• Opened food packages
• Products damaged due to misuse or improper storage by the customer
• Customized or made-to-order products
• Clearance sale or special discount items

4. Refund Eligibility

Refunds may be issued in the following situations:

• Order cancelled before dispatch
• Duplicate payment
• Failed transaction where payment was deducted but order was not confirmed
• Product not delivered due to seller-side issues
• Approved return request
• Damaged, defective, or incorrect product received

5. Refund Process

To request a refund, customers must provide:

• Order Number
• Customer Name
• Payment Proof (if applicable)
• Description of the issue
• Supporting photographs or videos (if applicable)

After verification, eligible refunds will be processed through the original payment method whenever possible.

6. Refund Timeline

• Refund approval: Within 3–7 business days after verification.
• Refund credit: Typically within 7–15 business days depending on the bank or payment provider.

7. Return Shipping

• If the return is due to a damaged, defective, or incorrect product, return shipping costs will be borne by Orgi Treasure Mart.
• If the return is approved for any other reason, the customer may be responsible for return shipping charges.

8. Quality of Handloom & Handicraft Products

9. Contact for Refund, Return & Cancellation